Last updated: Nov 25, 2022
Return Policy
All items come with a 1 year warranty from the day the item was dispatched from our facility. In circumstance where you find the item is defective or any problems, you can contact our customer service for further instructions and resolve the issue. Check our Warranty Policy below.
Items deemed defective will be exchanged for a new replacement item that of the original purchase only. Defective items cannot be exchanged for a different item. You can request for replacement within 60 days of receipt of shipment. If necessary, you will be required to return the item for replacement or refund (It depends). If you request for a refund not replacement instead, please check our Refund Policy below.
If the item is damaged due to improper installation or use, it cannot be considered defective, in which case, we will not issue a refund or replacement.
If you are returning a product because of an error made by us (i.e., we sent you the wrong item or quantity), return the product to us within 10 days of delivery, in the original packaging and unused. We will send out a return label.
Returns sent without an Authorization and RMA number will not be processed. All products must be returned with the original packaging box. The order is not returnable in any condition without the original packaging box. Please make sure you keep the original packaging box. Any damage caused to the item due to poor return packaging will be considered as user caused damages and no refund or replacement will be provided.
Contact customer service or mail us by service@coplus.com.tw at first step prior to shipping anything back to Coplus. Unauthorized returns will be refused.
Refund Policy
We offer a 45-DAY SATISFACTION GUARANTEE on Coplus lights.
If you choose to request refund for defective items instead of replacement, please contact us within 45 days from the day the item was dispatched, we will issue your refund once we confirm.
If non-defective items for a refund are requested within 45 days from the day the item was dispatched, provided each item is in original conditional as NEW at full MSRP, you will be required to return the item and cover return shipping fee as handling charge. Upon receipt of the item, the refund procedure will be arranged. We will not issue a refund for non-defective item before receiving the original item and inspecting it first.
Cancelling An Order
If you changed your mind, misplaced an order or wrong item by any reason, we will always try our best to cancel your order. Please Log in to the website using the same email address that the original order was placed with. Navigate to the "My Account" icon and "Check Order" page; from there you can click "Cancel Order" next to the order you wish to change or cancel. Or please send your request through email (service@coplus.com.tw). We are able to cancel the order if the request is made before the order has been processed or dispatched. We do process orders immediately within 24 hours, if the "Cancel" button is not present, the order has already been processed in the warehouse and can no longer be cancelled or changed.
If the request for cancellation has been received after order has been processed or shipped out, sadly we will not be liable for any return shipping costs.
Warranty
All warranty returns require a Return Merchandise Authorization form as described below.
Warranties cover defects in design and manufacturing only. Warranties do not cover, among other things: installation errors, wear and tear, acts of God, misuse, abuse, neglect, accidents, collisions, defects due to custom specifications provided by you, or any product modifications, configurations or combinations not performed by us or on our behalf. Also note the exceptions below for third-party products.
Coplus 1 years manufacturer warranty periods start on the date the item was dispatched from our facility. You must be the original owner with proof of purchase upon claim or proof of product registration.
For all warranty returns, we will pay the freight costs on the condition that you return the defective product within 90 days of delivery; after 90 days of delivery, the product will be requested to be returned to us with freight prepaid by you. At our option and as the remedy, we will repair or replace the product in question, or issue credit. If an identical product is no longer available, we may replace with a similar product of comparable value.
Warranties submitted without RMA form will not be processed